Bill Davidow Professions : Author Browse All Authors Famous Quotes by Bill Davidow The longer you wait, the harder it is to provide outstanding customer service. Bill Davidow service-culture business waiting Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service. Bill Davidow educational leader expectations Similar Authors F. E. Marsh author Iimani David author Beatrice Faust author Isabella Macdonald Alden author Isabella Beeton author Alan AtKisson author All Authors
