If customers say you're just 'all right', you've not done enough, you've failed to delight. Ron Kaufman More Quotes by Ron Kaufman More Quotes From Ron Kaufman Even a tiny step is one step closer to where you are going. Ron Kaufman where-you-are tiny steps Exceeding expectations is where satisfaction ends and loyalty begins. Ron Kaufman loyalty satisfaction expectations You cannot change what has already happened. You can always change the way you respond. Ron Kaufman service-culture culture way When the customer makes contact, he does not want a quote. He wants a commitment. Ron Kaufman service-culture doe commitment Are you moving forward, or just moving? Ron Kaufman service-culture moving-forward moving Quality is more than a promise, it's genuine performance. Ron Kaufman service-culture quality promise Service is taking action to create value for someone else. Ron Kaufman taking-action values action What matters more? What you said you'd do, what you hoped to do, or what you did? Ron Kaufman what-matters matter said When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon. Ron Kaufman service-culture faster expectations If your customers are demanding, be thankful. Ron Kaufman service-culture being-thankful customers The starting point is always now. The end is up to you. Ron Kaufman service-culture starting up-to-you Don't wait. Tomorrow may be too late to do the things you can today. Ron Kaufman waiting may too-late You can't always hire great service providers, but you can create them. Ron Kaufman service-providers great-service providers First be effective and then be efficient. Ron Kaufman service-culture culture firsts Give your customers what they want today, and help them see tomorrow. Ron Kaufman want today giving When something needs to be improved, take your medicine - fix it. Ron Kaufman service-culture medicine needs Reaching out takes nothing more than a smile. Ron Kaufman service-culture reaching culture Create a compelling service vision. When people want to, they will. Ron Kaufman vision want people Instead of just asking 'How did I do?' ask 'How can I do more?' Ron Kaufman asks asking Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them. Ron Kaufman service-culture culture looks
