If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow. Jack Welch More Quotes by Jack Welch More Quotes From Jack Welch Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others. Jack Welch educational inspiration leadership Change before you have to. Jack Welch change motivational life Nothing of any importance has ever been accomplished by a pessimist. Jack Welch pessimist accomplished morning There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it. Jack Welch running appreciation believe If the rate of change on the outside exceeds the rate of change on the inside, the end is near. Jack Welch service-culture change leadership There are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action faster than the competition. Jack Welch competition action two An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage. Jack Welch motivational inspirational life Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company. Jack Welch creativity keys pride Keep learning; don't be arrogant by assuming that you know it all, that you have a monopoly on the truth; always assume that you can learn something from someone else. Jack Welch arrogant assuming learning The team with the best players usually does win - this is why you need to invest the majority of your time and energy in developing your people. Jack Welch team player winning Above all, good leaders are open. They go up, down, and around their organization to reach people. They don't stick to the established channels. They're informal. They're straight with people. They make a religion out of being accessible. They never get bored telling their story. Jack Welch bored organization people A leader's job is to look into the future and see the organization, not as it is, but as it should be Jack Welch smart leadership jobs First and most obvious, bring out the three old warhorses of competition - cost, quality, and service - and drive them to new levels, making every person in the organization see them for what they are, a matter of survival. Jack Welch competition survival organization Leaders relentlessly upgrade their team, using every encounter as an opportunity to evaluate, coach, and build self-confidence. Jack Welch self-confidence team opportunity Great leaders love to see people grow. The day you are afraid of them being better than you is the day you fail as a leader. Jack Welch failing leader people Business is a game, and as with all games, the team that puts the best people on the field and gets them playing together wins. It's that simple. Jack Welch team simple winning Control your own destiny or someone else will. Jack Welch confidence life-changing motivational If you don't have a competitive advantage, don't compete. Jack Welch encouragement business success Strategy is not a lengthy action plan. It is the evolution of a central idea through continually changing circumstances. Jack Welch evolution action ideas The secret of success is changing the way you think. Jack Welch secret way thinking
