That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers. Sanjay Kumar More Quotes by Sanjay Kumar More Quotes From Sanjay Kumar This year, the number [ of cases ] has gone up a bit, the heat wave has been too intense, and it has gone on for too long. Sanjay Kumar health-news The liver stores glycogen. When the sugar level goes down, the liver releases extra sugar to balance it out, but if there is no extra sugar and there are only toxins, then they get released. Sanjay Kumar health-news International experts have told us that lychee has some kind of toxin that goes and deposits in the liver of these children, and when the temperatures go up, those toxins get released, the fact is that [ Muzaffarpur ] is a lychee-growing area. We suspect that there is some kind of role that lychee has in the case. But it is also true that once the temperature comes down and the rains come, lychee or no lychee, there are no more cases. Sanjay Kumar world Modi's speech was not exciting by his own standards, it lacked coherence and his trademark confidence. Sanjay Kumar world This is a huge setback for Modi, this is an indication that if bills are controversial, this government is going to find it very difficult to pass them. Sanjay Kumar world If the earthquake had all come at once, it would have been OK, but these small quakes, the ones that keep coming, are really making my heart panic, my children are scared too and don't want to go back. They want to stay here, out in the open. Sanjay Kumar healthcare Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process. Sanjay Kumar customer understand service trying Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation. Sanjay Kumar will finance situation improvement India has the unique advantages of having the biggest domestic market and this should support IT companies. Sanjay Kumar market support india unique So it's really for us about new products, because we have released a lot of new products. Sanjay Kumar us about new because I think that a lot of companies are still amazingly price sensitive. Sanjay Kumar price i-think amazing think There are companies that are cutting their costs by over 50% by offshoring. Sanjay Kumar costs companies over cutting Failure is unfortunately as common as success. Sanjay Kumar unfortunately failure common success Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality. Sanjay Kumar few service mentality india Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense. Sanjay Kumar just-because being service clients Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast. Sanjay Kumar fast say speed india So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services. Sanjay Kumar customer more focused banking I have a high degree of confidence about India's growth potential in IT. Sanjay Kumar high confidence india growth Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model. Sanjay Kumar look you business change To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person. Sanjay Kumar drive me team change
