A complaint is a unique opportunity to strengthen the relationship with the client. Kevin Kelly More Quotes by Kevin Kelly More Quotes From Kevin Kelly Attention deficit is no longer the supposed domain of Generation Y's who were brought up on a diet of social media and new technology. A recent study revealed 65 percent of 55-64 year olds surf, text and watch television simultaneously. Kevin Kelly media technology years One of the functions of an organization, of any organism, is to anticipate the future, so that those relationships can persist over time. Kevin Kelly persist function organization Organisms by their design are not made to adapt too far. Kevin Kelly organisms design made The way that organizations and organisms anticipate the future is by taking signals from the past, most the time. Kevin Kelly organization literature past Changing things from the top down works when things are stable. Kevin Kelly top-down stable literature Nobody is as smart as everybody. Kevin Kelly smart There is nothing to be found in a beehive that is not submerged in a bee. And yet you can search a bee forever with cyclotron and fluoroscope, and you will never find the hive. Kevin Kelly society bees forever Managers tend to treat organizations as if they are infinitely plastic. They hire and fire, merge, downsize, terminate programs, add capacities. But there are limits to the shifts that organizations can absorb. Kevin Kelly organization fire add Everything that we are making, we are making more and more complex. Kevin Kelly complexes literature But when you are embodied in a location, in a physical plant, in a set of people, and in a common history, that constrains your evolution and your ability to evolve in certain directions. Kevin Kelly location literature people We have to get better at believing the impossible. Kevin Kelly get-better impossible believe In 2007, Stanford Business School Advisory committee asserted that self awareness was the most important attribute a leader should develop. The challenge for the modern entrepreneur is to take that path. Kevin Kelly entrepreneur self school My major goal in business was to learn. I had legislated in my mind for failure the worse possible scenario was I would learn a lot regardless of the outcome. This goal was the foundation for success of the business. Peldi, Balsamiq Kevin Kelly foundation goal mind In the context of your dreams,knowledge will always gives you enough reasons not to act. Act regardless and execute xceptionally Kevin Kelly reason dream giving In a broad systems sense, an organism's environment is indistinguishable from the organism itself. Kevin Kelly organisms broads environment An organization's intelligence is distributed to the point of being ubiquitous. Kevin Kelly organization This is actually a very important principle that science is learning about large systems like evolution and that futurists are learning about anticipating human society: just because a future scenario is plausible doesn't mean we can get there from here. Kevin Kelly important principles mean Technology is anything that was invented after you were born. Kevin Kelly born technology When a system is in turbulence, the turbulence is not just out there in the environment, but is a part of the organization or organism that you are looking at. Kevin Kelly environmental turbulence organization The organization and the environment are in concert. Kevin Kelly environmental organization literature
