Absence of defects does not necessarily build business... Something more is required. W. Edwards Deming More Quotes by W. Edwards Deming More Quotes From W. Edwards Deming There is no substitute for knowledge. W. Edwards Deming substitutesknowledge There is very little evidence that we give a hoot about profit. W. Edwards Deming managementlittlesgiving Adopt a new philosophy of cooperation (win-win) in which everybody wins. W. Edwards Deming cooperationwinningphilosophy The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. W. Edwards Deming time-managementfiftyaverage The only useful function of a statistician is to make predictions, and thus to provide a basis for action. W. Edwards Deming predictionsstatisticsaction The most important figures for management of any organization are unknown and unknowable. W. Edwards Deming importantorganizationmanagement The result of long-term relationships is better and better quality, and lower and lower costs. W. Edwards Deming qualitycostlong You do not install quality; you begin to work at it. W. Edwards Deming qualitymanagement Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone. W. Edwards Deming basicslove-youpeople Experience by itself teaches nothing. W. Edwards Deming teach A system must be managed. It will not manage itself. W. Edwards Deming manage A leader knows who is outside of the system and needs special help. W. Edwards Deming leaderspecialneeds One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation. W. Edwards Deming psychologyprofoundorder Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs. W. Edwards Deming qualitycostforever We must understand variation. W. Edwards Deming variationmanagement When a worker has reached a stable state, further training will not help him. W. Edwards Deming trainingmanagementhelping Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow. W. Edwards Deming qualityboardsrisk Competition should not be for a share of the market-but to expand the market. W. Edwards Deming competitionshouldshare Meeting specifications is not enough. W. Edwards Deming meetingsmanagementenough For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge. W. Edwards Deming zerofireknowledge
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