All I needed to do was to talk to a human being at the airport. I did n’t need to file something and find out 48 hours later if it was found.

Marla Margolis

Categorized in : Travel

This was simply beyond the pale, i was beyond livid. It's one thing to have a lousy customer service experience and have it end with the disconnection of the call. It's quite another for a call center rep to have taken the following steps to send me this message.