All of management's efforts for Kaizen boil down to two words: customer satisfaction. Masaaki Imai More Quotes by Masaaki Imai More Quotes From Masaaki Imai The message of the Kaizen strategy is that not a day should go by without some kind of improvement being made somewhere in the company. Masaaki Imai kaizen business messages It is impossible to improve any process until it is standardized. If the process is shifting from here to there, then any improvement will just be one more variation that is occasionally used and mostly ignored. One must standardize, and thus stabilize the process, before continuous improvement can be made. Masaaki Imai variation shifting impossible Progress is impossible without the ability to admit mistakes. Masaaki Imai progress impossible mistake The Kaizen Philosophy assumes that our way of life - be it our working life, our social life, or our home life - deserves to be constantly improved. Masaaki Imai kaizen home philosophy Where there is no standard, there can be no improvement. For these reasons, standards are the basis for both maintenance and improvement Masaaki Imai maintenance improvement reason Kaizen means ongoing improvement involving everybody, without spending much money. Masaaki Imai kaizen ongoing mean The standard is not writ on the stone. The definition of the standard is that it is the best way to do the job for now. It should be regarded as a next step to make further improvement. Masaaki Imai next-steps definitions jobs You can't do kaizen just once or twice and expect immediate results. You have to be in it for the long haul. Masaaki Imai kaizen results long I believe that management should focus on two particular areas. One is Gemba (shop floor) and the other is customer (not the shareholder). Masaaki Imai focus two believe Kaizen is like a hotbed that nurtures small and ongoing changes, while innovation is like magma that appears in abrupt eruptions from time to time Masaaki Imai innovation organization change I have a theory that among the large Western companies (mostly American) the higher an executive is promoted, the more wisdom is lost and by the time he or she reaches the top becomes a complete idiot. Certainly they do not deserve the outrageous salary. Masaaki Imai salary idiot lost Japanese management practices succeed simply because they are good management practices. This success has little to do with cultural factors. And the lack of cultural bias means that these practices can be - and are - just as successfully employed elsewhere. Masaaki Imai good-man practice mean Control charts are one of the statistical tools for solving quality related problems. Masaaki Imai quality tools problem To assure the prosperity of a firm should be a long-term strategy and the turnover of key managers should be taken into account from the stand point of long-term consideration and not from the monthly or quarterly flavors. Masaaki Imai keys taken long Under the lean system, any tools which are required for solving problems are used. Masaaki Imai problem-solving tools problem There are various non-statistical tools that have been typically developed by lean companies, notably by Toyota for minimizing variability in production, such as standardization, introduction of takt time, synchronization, shortening the total production lead time which I am fond of referring to as non statistical tools. Masaaki Imai toyota tools introduction I am beginning to see a large-scale introduction of various management tools, philosophies and practices in the service sectors and have a high hope that it will become a global trend. Masaaki Imai tools practice philosophy
