Are we going to say sorry for our lack of customer service? Absolutely not. Michael O'Leary More Quotes by Michael O'Leary More Quotes From Michael O'Leary MBA students come out with: 'My staff is my most important asset.' Bullshit. Staff is usually your biggest cost. We all employ some lazy bastards who needs a kick up the backside, but no one can bring themselves to admit it. Michael O'Leary bullshit lazy mba Short of committing murder, negative publicity sells more seats than positive publicity. Michael O'Leary publicity aviation negative Do we carry rich people on our flights? Yes, I flew on one this morning and I'm very rich. Michael O'Leary flight morning people When you look at the number of stupid people who have succeeded in business, you clearly don't have to be very bright. Business is all about getting your sales up and your costs down, the bit in the middle is profit. Michael O'Leary stupid numbers people People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so. Michael O'Leary offensive people needs I came into business to make money, I make no apology for that. I wanted to make a lot of money but after the first £50million or £100million, it became less about making money and more about having fun. Michael O'Leary apology fun firsts The airline industry is full of bullshitters, liars and drunks. We excel at all three in Ireland. Michael O'Leary airline-business three liars I'm paid about 20 times more than the average Ryanair employee and I think the gap should be wider. I probably work 50 times harder. I think I'm the most underpaid and underappreciated airline boss in Europe. Michael O'Leary europe average thinking The airline business is it is mostly run by a bunch of spineless nincompoops who actually don't want to stand up to the environmentalists and call them the lying wankers that they are. Michael O'Leary airline-business running lying Ryanair's biggest achievement? Bringing low fares to Europe and still lowering em. Biggest failure? Hiring me. Michael O'Leary ems achievement europe One of the weaknesses of the company now is it is a bit cheap and cheerful and overly nasty, and that reflects my personality. Michael O'Leary cheerful weakness personality Air transport is just a glorified bus operation. Michael O'Leary operations aviation air We should try to eliminate things that unnecessarily piss people off. Michael O'Leary aviation trying people I have more money than I am ever going to need. Financially, I'm fine for the next couple of hundred years. Michael O'Leary couple years needs The police force were outstanding in their field. But all they did was stand in their field. They kept passengers on board while they played with a suspect package for two and three quarter hours. Extraordinary. Michael O'Leary boards police two Why does every plane have two pilots? Really, you only need one pilot. Let's take out the second pilot. Let the bloody computer fly it. Michael O'Leary doe two needs The Germans will crawl bollock-naked over broken glass to get low fares. Michael O'Leary naked glasses broken She's coming here with Aer Lingus. Michael O'Leary Anyone who thinks Ryanair flights are some sort of bastion of sanctity where you can contemplate your navel is wrong. We already bombard you with as many in-flight announcements and trolleys as we can. Michael O'Leary sleep looks thinking University is the best couple of years of your life. Nowhere else can you drink and chase as many birds. Michael O'Leary couple bird years
