At IBM everybody sells! Every employee has been trained to think that the customer comes first - everybody from the CEO, to the people in finance, to the receptionists, to those who work in manufacturing. Buck Rodgers More Quotes by Buck Rodgers More Quotes From Buck Rodgers There are countless ways of achieving greatness, but any road to achieving one's maximum potential must be built on a bedrock of respect for the individual, a commitment to excellence, and a rejection of mediocrity. Buck Rodgers uplifting success inspirational You can't talk about leadership without talking about responsibility and accountability...you can't separate the two. A leader must delegate responsibility and provide the freedom to make decisions, and then be held accountable for the results. Buck Rodgers responsibility talking two The ultimate compliment a customer can make to an organization about one of its marketing people is: "I'm not sure whether your sales rep works for me or for you." Buck Rodgers marketing organization people A real leader has the ability to motivate others to their highest level of achievement; then gives them the opportunity and the freedom to grow. Buck Rodgers freedom real leadership . . . the world is filled with the kind of customers who deserve the care and attention I advocate, and I'd be willing to jump through hoops to win and keep them. Buck Rodgers winning attention world Sometimes the manager must perform with the courage and agility of a circus performer, carefully crossing the highwire between short-term problems and long-term objectives. Buck Rodgers agility courage long . . . top management should spend 40 to 50 percent of its time educating and motivating its people . . . Buck Rodgers top-management should people Don't make misrepresentations to anyone you deal with. If you believe the other person may have misunderstood you, correct any misunderstanding you find exists. Honesty is integral to ethical behavior, and trustworthiness is essential for good, lasting relationships. Buck Rodgers misunderstood honesty believe People buy products for what they can do, not for what they are. Buck Rodgers products can-do people Leadership is the ability of a single individual through his or her actions to motivate others to higher levels of achievement. Buck Rodgers achievement individuality leadership First, there is the law. It must be obeyed. But the law is the minimum. You must act ethically. Buck Rodgers minimum law firsts We depend on you to do the right thing; right for both you and the company. It is no exaggeration to say that IBM's reputation is in your hands. Buck Rodgers ibm reputation hands While every body wants it, most don't want to give it. Buck Rodgers body want giving Good people need room to develop. They have to find their own voice . . . each IBMer is a businessperson working within the framework of the company structure. Buck Rodgers voice people needs IBM doesn't want its people to get frustrated and restless because it has them reaching for carrots they can't quit Buck Rodgers frustrated want people
