But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating. Jeff Bezos More Quotes by Jeff Bezos More Quotes From Jeff Bezos The common question that gets asked in business is, why? That’s a good question, but an equally valid question is, why not? Jeff Bezos entrepreneur business success Life's too short to hang out with people who aren't resourceful. Jeff Bezos motivation inspirational people If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. Jeff Bezos inspiring motivational inspirational Your brand is what people say about you when you're not in the room Jeff Bezos marketing business people One of the huge mistakes people make is that they try to force an interest on themselves. You don't choose your passions; your passions choose you. Jeff Bezos young-entrepreneurs passion mistake If you are going to do large-scale invention, you have to be willing to do three things: You must be willing to fail; you have to be willing to think long term; and you have to be willing to be misunderstood for long periods of time. Jeff Bezos perseverance long thinking Things never go smoothly. Jeff Bezos Everything you are comes from your choices. Jeff Bezos choices life We can't be in survival mode. We have to be in growth mode. Jeff Bezos business success inspirational We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent. Jeff Bezos touchstones backwards starting Invention is by its very nature disruptive. If you want to be understood at all times, then don't do anything new. Jeff Bezos all-time invention want If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young. Jeff Bezos aging forever needs The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works. Jeff Bezos persistence educational needs In the end, we are our choices. Jeff Bezos our-choices choices ends Cleverness is a gift, kindness is a choice. Gifts are easy-they're given after all. Choices can be hard. Jeff Bezos choices easy kindness I’d rather interview 50 people and not hire anyone than hire the wrong person. Jeff Bezos wrong-person interviews people The smartest people are constantly revising their understanding, reconsidering a problem they thought they’d already solved. They’re open to new points of view, new information, new ideas, contradictions, and challenges to their own way of thinking. Jeff Bezos views ideas thinking People who are right most of the time are people who change their minds often Jeff Bezos mind inspirational people Obsess about customers, not competitors. Jeff Bezos competitors customers Failure comes part and parcel with invention. It’s not optional. Jeff Bezos parcel optional invention
