Change is hard in a franchise organization. The nucleus of the business is an original recipe that our franchisees invest in, they got into the business because they believe in the recipe, so if that recipe changes, there are problems.

Michael Vivio

Categorized in : U.S.

Change for us has been about finding solutions where we can leverage our core DNA into mobile and new audiences, we’re faced with two challenges: consumers’ emerging preferences for digital and mobile media, and the small businesses and ad buyers who are changing with them.

Our No. 1 goal is to increase the capacity of our franchise network and the sophistication of our consultants, it’s a terrific challenge for our organization to meet.