Customer service should not be a department, customer service is everyone's job. Ken Blanchard More Quotes by Ken Blanchard More Quotes From Ken Blanchard The key to successful leadership today is influence, not authority. Ken Blanchard basketball leadership inspirational There's a difference between interest and commitment. When you're interested in doing something, you do it only when it's convenient. When you're committed to something, you accept no excuses - only results. Ken Blanchard work success adventure Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don't work for you, you work for them. Ken Blanchard goal winning people Humility does not mean you think less of yourself. It means you think of yourself less. Ken Blanchard wisdom courage inspirational All good performance starts with clear goals. Ken Blanchard clear-goals clear goal Learning is defined as a change in behavior. You haven't learned a thing until you take action and use it. Ken Blanchard behavior use action Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job. Ken Blanchard organization inspirational jobs Vision is knowing who you are, where you're going, and what will guide your journey. Ken Blanchard knowing-who-you-are vision journey None of us is as smart as all of us. Ken Blanchard teamwork leadership inspirational Asking for other's guidance helps you see what you may not be able to see. It's always important to check your ego and ask for help. Ken Blanchard ego important asking Start your day with good intentions and set yourself up for a good attitude. It's not what happens to you that matters but how you respond. Ken Blanchard good-intentions matter attitude In the past a leader was a boss. Today's leaders must be partners with their people... they no longer can lead solely based on positional power. Ken Blanchard power leadership past Many people measure their success by wealth, recognition, power and status. There's nothing wrong with those, but if that's all you're focused on, you're missing the boat...if you focus on significance -using your time and talent to serve others -that's when truly meaningful success can come your way. Ken Blanchard focus meaningful people Take a minute: look at your goals, look at your performance, see if your behavior matches your goals. Ken Blanchard behavior goal looks As a manager the important thing is not what happens when you are there, but what happens when you are not there Ken Blanchard important business management People who feel good about themselves produce good results. Ken Blanchard swimming morning inspirational Feedback is the breakfast of champions. Ken Blanchard learning business science Effective team leaders adjust their style to provide what the group can't provide for itself. Ken Blanchard style team leader Honesty is telling the truth to ourselves and others. Integrity is living that truth. Ken Blanchard honesty telling-the-truth integrity Vision comes alive when everyone sees where his or her contribution makes a difference. Ken Blanchard making-a-difference vision differences
