Customers are your best teachers. Learning about your customer's beliefs, values, and priorities teaches you which selling points you should emphasize. Mark Goulston More Quotes by Mark Goulston More Quotes From Mark Goulston Human beings invent just as many ways to sabotage their lives as to improve them. Mark Goulston sabotage mankind way The measure of self-assurance is how deeply and sincerely interested you are in others; the measure of insecurity is how much you try to impress them with you. Mark Goulston insecurity self trying Wealth is what you take from the world; worth is what you give back. Mark Goulston giving-back giving world Understanding a person's hunger and responding to it is one of the most potent tools you'll ever discover for getting through to anyone you meet in business or your personal life. Mark Goulston hunger understanding tools Be more interested than interesting. Mark Goulston connecting interesting Speak the truth. People will forgive an honest mistake; they won't forgive you if you lie. Mark Goulston you truth mistake people Without the ambition to raise oneself to life's challenges, growth and innovation would never happen. Mark Goulston innovation growth challenges life Being alone with fear can rapidly turn into panic. Being alone with frustration can rapidly turn into anger. Being alone with disappointment can rapid turn into discouragement and, even worse, despair. Mark Goulston alone anger disappointment fear Feeling alone makes negative feelings worse. When you feel alone, frustration quickly can become anger, fear quickly can become panic. Mark Goulston alone you anger fear Show people a positive path that enables them to make progress on their own terms. Give them options and alternatives that empower them. Mark Goulston progress path positive people Know what's important and what isn't. Have the wisdom to know the right thing to do, the integrity to do it, the character to stand up to those who don't, and the courage to stop those who won't. Mark Goulston wisdom courage integrity character If fun puts a smile on your face, beauty and elegance put a smile in your heart and take your breath away. It's longer-lasting and more satisfying than fun. Mark Goulston face smile heart beauty A leader who is confused or confusing causes too much anxiety, and a leader who is too controlling is revealing more insecurity and a lack of leadership. Mark Goulston insecurity anxiety leader leadership The most influential people strive for genuine buy-in and commitment - they don't rely on compliance techniques that only secure short-term persuasion. Mark Goulston compliance genuine people commitment Do what you say you're going to do. Follow through means never having to say you're sorry. Mark Goulston say never you sorry Self-esteem should not be confused with self-confidence. Self-confidence is believing in your competence and your ability to do something, whereas self-esteem is believing in your goodness. Mark Goulston self-confidence your ability confused Lousy, ineffective actions lead to lousy outcomes. Terrific, effective actions lead to terrific outcomes. Mark Goulston effective actions lead outcomes If you're fortunate, you'll meet people over the course of your career who exceed your expectations in every way. When you work or spend time with them, you find yourself wanting to be a better person. Mark Goulston yourself you work time Over time, many CEOs realize that being able to quickly and effectively confront conflict in their company is a leadership opportunity because people's respect often rises and falls on whether their leader deals with conflict head on or avoids dealing with it. Mark Goulston respect leadership time people Few things detract more from your credibility and the respect of your colleagues and peers than being called on the carpet to deflect accusations and defend an untruth. Mark Goulston your things colleagues respect
