Defects are not free. Somebody makes them, and gets paid for making them. W. Edwards Deming More Quotes by W. Edwards Deming More Quotes From W. Edwards Deming Management by results is confusing special causes with common causes. W. Edwards Deming confusing causes special It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment. W. Edwards Deming important leadership life You can not plan to make a discovery. You do not plan innovation. W. Edwards Deming innovation management discovery Management is prediction. W. Edwards Deming predictions management People learn in different ways: reading, listening, pictures, watching. W. Edwards Deming reading listening people 3% of the problems have figures, 97% of the problems do not. W. Edwards Deming figures problem management Nobody should try to use data unless he has collected data. W. Edwards Deming data use trying Learning is not compulsory; it's voluntary... But to survive, we must learn. W. Edwards Deming leadership education inspirational You can not achieve an aim unless you have a method. W. Edwards Deming method achieve management We are here to make another world. W. Edwards Deming another-world world One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them. W. Edwards Deming important successful needs People need to know what their jobs are. W. Edwards Deming jobs people needs You should not ask questions without knowledge. W. Edwards Deming asks management should People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning. W. Edwards Deming learning motivation self-esteem To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation. W. Edwards Deming style profound world I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy! W. Edwards Deming japan people thinking If someone can make a contribution to the company he feels important. W. Edwards Deming company important management Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning. W. Edwards Deming teach asks theory Anyone that enjoys his work is a pleasure to work with. W. Edwards Deming enjoy pleasure A man who knows not his limitations is of no use to anyone. W. Edwards Deming use knows men
