I had to devise a plan on what to do. And the plan was to evacuate the building, and then rescue those that couldn’t get out, and then I had to give those orders to the fire officers, captains and lieutenants and battalion chiefs that came in, and the firefighters.

Joseph Pfeifer

It becomes just a special moment for me where I take all those thoughts … and think about that day, and at the end of the day, I put those thoughts back in my heart.