I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.

Chris Gronkowski

Categorized in : Service Problems Phone Happy

You have to stay focused and be mentally tough. That's what I've really learned: every day is a grind, and you have to go hard.

Chris Gronkowski

every-day day you stay-focused

Sometimes it takes an injury to get your chance.

Chris Gronkowski

your get chance sometimes

I got to play with my older brother in high school and college, and I played with my younger brother in high school and college, so I kind of get to do everything, so it was really pretty sweet.

Chris Gronkowski

high-school brother sweet school

Everyone always says the middle child is the worst or whatever - what do they say? That everyone forgets about them? But that's not true. That's not true in my family.

Chris Gronkowski

they-say true child family

When a buyer leaves a negative review, it is a great opportunity to connect and find out why they did and how to make your business better.

Chris Gronkowski

better great business opportunity

It's awesome to be running down the field, and your brother is next to you. We get to block together sometimes, and it's fun to put a guy on his back together.

Chris Gronkowski

you brother together sometimes

It's hard to think about 20 to 30 years down the road. Most people want to use the money now - it's tough.

Chris Gronkowski

road think money people

I used to be smart.

Chris Gronkowski

smart used

Having three brothers in the league has been real fun for the whole family, and we're just trying to keep it going.

Chris Gronkowski

family real fun trying