If the manager really is the problem, try to get reassigned elsewhere in the organization or start looking for one in which you can play to your strengths. Marcus Buckingham More Quotes by Marcus Buckingham More Quotes From Marcus Buckingham Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run. Marcus Buckingham emotional simple running Your strongest life is built through a continuous practice of designing moment by moment. Marcus Buckingham design practice inspiring Always work hard. Intensity clarifies. It creates not only momentum, but also the pressure you need to feel either friction, or fulfillment. Marcus Buckingham hard-work motivational needs Great managers know they don't have 10 salespeople working for them. They know they have 10 individuals working for them . A great manager is brilliant at spotting the unique differences that separate each person and then capitalizing on them. Marcus Buckingham brilliant differences unique In the minds of great managers, consistent poor performance is not primarily a matter of weakness, stupidity, disobedience, or disrespect. It is a matter of miscasting. Marcus Buckingham disrespect stupidity mind CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex. Marcus Buckingham hate jobs enemy We live with them every day, and they come so easily to us that they cease to be precious. Marcus Buckingham cease inspiring The true genius of a great manager is his or her ability to individualize. A great manager is one who understands how to trip each person's trigger. Marcus Buckingham triggers great-men genius Authenticity is your most precious commodity as a leader. Marcus Buckingham commodity authenticity leader Discover what you don't like doing and stop doing it. Marcus Buckingham No idea will work if people don't trust your intentions toward them. Marcus Buckingham intention people ideas Everyone can probably do at least one thing better than ten thousand other people. Marcus Buckingham thousand inspiring people We dream of having a clean house - but who dreams of actually doing the cleaning? We don't have to dream about doing the work, because doing the work is always within our grasp; the dream, in this sense, is to attain the goal without the work. Marcus Buckingham goal dream house People quit managers, not jobs. Marcus Buckingham quitting jobs people If you want to be clear, act. Marcus Buckingham clear want inspirational You will excel only by maximizing your strengths, never by fixing your weaknesses. Marcus Buckingham maximizing fixing weakness Clarity is the preoccupation of the effective leader. If you do nothing else as a leader, be clear. Marcus Buckingham clarity preoccupation leader Great leaders rally people to a better future. Marcus Buckingham great-leader leader people All the great organizations have great managers at all levels who recognize where their culture is getting stronger and where it is getting weaker. There are always reasons why. Marcus Buckingham stronger organization culture Sustained success means making the greatest possible impact over the longest period of time Marcus Buckingham impact periods mean
