In the long run, it costs more to provide poor rather than good service. Bill Capodagli More Quotes by Bill Capodagli More Quotes From Bill Capodagli Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen. Bill Capodagli organization happens culture Habits grow from obtaining knowledge, attitude and skills. Bill Capodagli habit skills attitude My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world. Bill Capodagli mother attitude book The results of "engaged" companies vs "disengaged" companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results. Bill Capodagli coworker produce results Social media can work to a CEO's advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace. In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying. Bill Capodagli middle-of-nowhere media world Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene. Bill Capodagli fate communication media Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these "loves" in his company. Each of these factors is critical to achieving success in any organization. Bill Capodagli and-love organization self Walt Disney said everything he had ever accomplished was a result of Mickey Mouse. Mickey was Walt's alter ego and he was originally modeled after Charlie Chaplin's Little Tramp character. So without Chaplin, who knows what Mickey would have become! Bill Capodagli ego littles character One of the reasons for The Walt Disney Company's long- term success is really the first of Dr. Deming's famous points, "create constancy of purpose." In his professional career, Walt's major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry. Bill Capodagli passion careers long Recognize that millennials' personal long-term goals may have nothing to do with their organizations' long-term goals. Discover and facilitate their long-term goals, and they will be more inclined to help their organizations achieve success. Bill Capodagli organization goal long The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational "Dream" or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department. Bill Capodagli creativity organization dream Always look for ways to improve even the "good show." Bill Capodagli shows looks way Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers. Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens. Bill Capodagli media mouths years There is an old Indian saying, "When legends die, dreams end. When dreams end, there is no more greatness." Leaders like Walt Disney inspire their organizations to keep their legends and stories alive. Bill Capodagli greatness organization dream People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts. Bill Capodagli stories heart people When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results. Bill Capodagli focus long culture When you are young, if you can define your long-term dream, - something that you can get passionate about - solidify your values, dare to take a risk and then put a plan together to accomplish that dream... that could be the difference between success and failure in life. Bill Capodagli differences dream long The role of any exceptional facilitator or consultant is to work themselves out of a job. Bill Capodagli exceptional roles jobs This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is to fail forward fast. Try, fail, learn, and quickly try again. Bill Capodagli keys trying sometimes Often we will learn more from our failures than we do from our successes. Bill Capodagli
