It is not possible to know what you need to learn. Phil Crosby More Quotes by Phil Crosby More Quotes From Phil Crosby The customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings. Phil Crosby coffeemoonwings Very few of the great leaders ever get through their careers without failing, sometimes dramatically. Phil Crosby careersdramahistory If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow. Phil Crosby preparationchangeworld If you don't know what the defect level is, how do you know when to get mad? Phil Crosby defectsmadlevels You don't have to be noisy to be effective. Phil Crosby noisy When in doubt, delete it. Phil Crosby when-in-doubteditorsdoubt Successful people breed success. Phil Crosby successful-peoplesuccessfulpeople A rule to live by: I won't use anything I can't explain in five minutes. Phil Crosby rules-to-live-byusecute Being convinced one knows the whole story is the surest way to fail. Phil Crosby zero-defectsfailurestories You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind; so he does it by the seat of his pants. Careers are destroyed in this manner. Phil Crosby careersmindmean The great discoveries are usually obvious. Phil Crosby obviousdignitydiscovery Most things don't work like they are supposed to work. Phil Crosby Selecting the right person for the right job is the largest part of coaching. Phil Crosby coachingjobssports Change should be a friend. It should happen by plan, not by accident. Phil Crosby planhappenfriendchange You have to lead people gently toward what they already know is right. Phil Crosby knowyouleadershippeople The audience only pays attention as long as you know where you are going. Phil Crosby knowyouattentionlong We can spend our whole lives underachieving. Phil Crosby livesspendourwhole No one can remember more than three points. Phil Crosby thanmorethreeremember
