It's not what you say, it's what people hear. Frank Luntz More Quotes by Frank Luntz More Quotes From Frank Luntz Words can sometimes be used to confuse, but it's up to the practitioners of the study of language to apply them for good and not for evil. It is just like fire; fire can heat your house or burn it down. Frank Luntz words good fire sometimes So often corporate America, business America, are the worst communicators, because all they understand are facts, and they cannot tell a story. They know how to explain their quarterly results, but they don't know how to explain what they mean. Frank Luntz story understand business facts