Managing by results only makes things worse. W. Edwards Deming More Quotes by W. Edwards Deming More Quotes From W. Edwards Deming If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place. W. Edwards Deming small-problemswaitingpeople Information is not knowledge. Let's not confuse the two. W. Edwards Deming informationmanagementtwo To optimize the whole, we must sub-optimize the parts W. Edwards Deming whole Don't expect smart people to listen to you without proof. W. Edwards Deming smart-peoplesmartpeople Just because you can measure everything doesn't mean that you should. W. Edwards Deming social-mediashouldmean Stamping out fires is a lot of fun, but it is only putting things back the way they were. W. Edwards Deming firefunway We know what we told him, but we don't know what he heard. W. Edwards Deming managementheardknows Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge. W. Edwards Deming acquisitionbeing-thankfulworld Understanding variation is the key to success in quality and business. W. Edwards Deming qualityunderstandingkeys Improve quality, you automatically improve productivity. W. Edwards Deming productivityqualitymanagement The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort. W. Edwards Deming prideleadershipjobs Manage the cause, not the result. W. Edwards Deming resultscausesmanagement Defects are not free. Somebody makes them, and gets paid for making them. W. Edwards Deming defectspaid Nobody goes to work to do a bad job. W. Edwards Deming bad-jobsjobs The system that people work in and the interaction with people may account for 90 or 95 percent of performance. W. Edwards Deming performance-reviewmaypeople You must not run your Organization as a functional hierarchy. You must understand it as a System. W. Edwards Deming hierarchyorganizationrunning A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?. W. Edwards Deming darepresidentwish A goal without a method is nonsense. W. Edwards Deming nonsensegoalmanagement Scientific data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction. W. Edwards Deming datatakenmuseums Quality starts in the boardroom. W. Edwards Deming qualitymanagement
