Purpose has to do with one's calling - deciding what business you are in as a person. Ken Blanchard More Quotes by Ken Blanchard More Quotes From Ken Blanchard A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment. Ken Blanchard feel-good giving people Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls. Ken Blanchard congratulations soul people Catch people in the act of doing something right. Ken Blanchard people When you're committed to something, you accept no excuses, only results. Ken Blanchard no-excuses accepting commitment Catch someone doing something right. Ken Blanchard management Your game is only as good as your practice. Ken Blanchard practice games The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization. Ken Blanchard organization leadership inspiring Trying is just a noisy way of not doing something. Ken Blanchard noisy trying way For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio. Ken Blanchard leadership inspiring negative We can't control everything in life, that's for sure, but we can reach out to the people we love to tell them we love and care about them. Ken Blanchard love-and-care care people Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply? Ken Blanchard groups communication needs No one can make you serve customers well. That's because great service is a choice. Ken Blanchard great-service wells choices Positive thinkers get positive results because they are not afraid of problems. Ken Blanchard not-afraid results problem To ensure that your work is also a play, I recommend that you develop a personal mission statement. This will help you find what it is to enjoy so much that you lose track of time when you're doing it. Ken Blanchard track learning play Successful organizations have one common central focus: Customers. Ken Blanchard focus organization successful Life is special when you reach out beyond yourself to be a true servant leader for others. Ken Blanchard leader special life-is I grew up in New England. I think I was brought up with the Puritan ethic: that if you worked really hard in life, then good would come to you. The harder you work, the luckier you get. I've come to believe that it's the smarter you work, the better. Ken Blanchard success believe thinking When you touch - don't take. Touch people only when you are giving something - reassurance, support, encouragement, whatever Ken Blanchard encouragement giving people Business is like tennis. Those who serve well win. Ken Blanchard wells tennis winning You have the power to help people become winners. Ken Blanchard helping motivational people