Quality management is needed because nothing is simple anymore, if indeed it ever was. Phil Crosby More Quotes by Phil Crosby More Quotes From Phil Crosby Very few of the great leaders ever get through their careers without failing, sometimes dramatically. Phil Crosby careers drama history If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow. Phil Crosby preparation change world It is not possible to know what you need to learn. Phil Crosby knows needs If you don't know what the defect level is, how do you know when to get mad? Phil Crosby defects mad levels You don't have to be noisy to be effective. Phil Crosby noisy When in doubt, delete it. Phil Crosby when-in-doubt editors doubt Successful people breed success. Phil Crosby successful-people successful people A rule to live by: I won't use anything I can't explain in five minutes. Phil Crosby rules-to-live-by use cute Being convinced one knows the whole story is the surest way to fail. Phil Crosby zero-defects failure stories You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind; so he does it by the seat of his pants. Careers are destroyed in this manner. Phil Crosby careers mind mean The great discoveries are usually obvious. Phil Crosby obvious dignity discovery Most things don't work like they are supposed to work. Phil Crosby Selecting the right person for the right job is the largest part of coaching. Phil Crosby coaching jobs sports Change should be a friend. It should happen by plan, not by accident. Phil Crosby plan happen friend change You have to lead people gently toward what they already know is right. Phil Crosby know you leadership people The audience only pays attention as long as you know where you are going. Phil Crosby know you attention long We can spend our whole lives underachieving. Phil Crosby lives spend our whole No one can remember more than three points. Phil Crosby than more three remember
