Quality planning consists of developing the products and processes required to meet customer's needs Joseph M. Juran More Quotes by Joseph M. Juran More Quotes From Joseph M. Juran Without a standard there is no logical basis for making a decision or taking action. Joseph M. Juran logicaldecisionaction It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below. Joseph M. Juran top-managementqualityimportant All improvement happens project by project and in no other way. Joseph M. Juran projectsimprovementway ...every successful quality revolution has included the participation of upper management. We know of no exceptions. Joseph M. Juran qualityrevolutionsuccessful Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past. Joseph M. Juran goalpracticepast What I want to do has no end, since I am on the endless frontier of a branch of knowledge. Joseph M. Juran branchesendswant For many phenomena, 80% of consequences stem from 20% of the causes. Joseph M. Juran programmingstemcauses A good rule in organizational analysis is that no meeting of the minds is really reached until we talk of specific actions or decisions. We can talk of who is responsible for budgets, or inventory, or quality, but little is settled. It is only when we get down to the action words-measure, compute, prepare, check, endorse, recommend, approve-that we can make clear who is to do what. Joseph M. Juran qualitydecisionmind Pareto's Principle: you generally spend 80% of your time on 20% of the project. Joseph M. Juran projectsprinciples Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers. Joseph M. Juran stunningresultsaction
