She was on the phone with 111 [New Zealand’s emergency number], and then she was talking to them and then when I got to her she just dropped her phone and that's when she sat down and she was just saying ‘I'm so scared, I'm so scared,’.

Monica Seve

I was about to wrap her wound with her sweater and then people started screaming there's a gun there's a gun and as soon as she heard that she just ran for her life.