Taking risks is part of what builds resilience, and it can teach us an incredible amount. Kristen Lee Costa More Quotes by Kristen Lee Costa More Quotes From Kristen Lee Costa You want to have plenty of verbal exit strategies in your arsenal, some of my favorites: ‘Yes, that person can come off as bossy, but I also think she has a lot of leadership potential’ and ‘I understand you’re really frustrated right now, and I am happy to talk with you later, once you’ve had some time to decompress a bit.’. Kristen Lee Costa latest-headlines If you’re branded as being too argumentative, it will cause people to take you less seriously—even when you have a rational, legitimate gripe, it leads to low trust, and as a result, people will often avoid you. Kristen Lee Costa latest-headlines