The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours. W. Edwards Deming More Quotes by W. Edwards Deming More Quotes From W. Edwards Deming Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better. W. Edwards Deming systems-and-processesrolesmanagement Put a good person in a bad system and the bad system wins, no contest. W. Edwards Deming contestsgood-personwinning If you can't describe what you are doing as a process, you don't know what you're doing. W. Edwards Deming systems-and-processestop-managementbusiness Quality comes not from inspection, but from improvement of the production process. W. Edwards Deming qualityimprovementprocess It's not enough to do your best; you must know what to do & then do your best. W. Edwards Deming excellenceenoughinspirational ...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means. W. Edwards Deming datalearningmean Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change. W. Edwards Deming learningtwoknowledge Each system is perfectly designed to give you exactly what you are getting today. W. Edwards Deming todaygiving The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make. W. Edwards Deming frustrationusepeople In God we trust; all others bring data. W. Edwards Deming funny-good-morningmeasurementdata What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis. W. Edwards Deming learningteamworkmean I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special W. Edwards Deming riskresponsibilityspecial Innovation comes from people who take joy in their work. W. Edwards Deming innovationjoypeople The ultimate purpose of collecting the data is to provide a basis for action or a recommendation. W. Edwards Deming datapurposedecision Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process. W. Edwards Deming qualityimprovementtoo-late It is not necessary to change. Survival is not mandatory. W. Edwards Deming top-managementchangemeaningful The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority. W. Edwards Deming creativityresponsibilityleadership The questions are more important than the answers. W. Edwards Deming importantanswers Management by results - like driving a car by looking in rear view mirror. W. Edwards Deming carmirrorsviews A bad system will beat a good person every time. W. Edwards Deming systems-thinkinggood-peoplegood-person
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