The boss depends on authority; the leader on goodwill. Harry Gordon Selfridge More Quotes by Harry Gordon Selfridge More Quotes From Harry Gordon Selfridge The boss drives people; the leader coaches them. The boss depends on authority; the leader on good will. The boss inspires fear; the leader inspires enthusiasm. The boss says I; The leader says WE. The boss fixes the blame for the breakdown; the leader fixes the breakdown. The boss says, GO; the leader says Lets GO! Harry Gordon Selfridge leadership letting-go people Treat [the customer] as guests when they come and when they go, whether or not they buy. Give them all that can be given fairly, on the principle that ‘to him that giveth shall be given’. Remember always that the recollection of quality remains long after the price is forgotten. Then your business will prosper by a natural process. Harry Gordon Selfridge quality giving long Excite the mind, and the hand will reach for the pocket. Harry Gordon Selfridge pockets mind hands The boss inspires fear; the leader inspires enthusiasm. The boss says 'I'; The leader says 'We'. Harry Gordon Selfridge leader motivational inspirational The boss drives people; The leader coaches them. Harry Gordon Selfridge boss leader people Get the confidence of the public and you will have no difficulty in getting their patronage. Harry Gordon Selfridge patronage difficulty Whenever I may be tempted to slack up and let the business run for awhile on its own impetus, I picture my competitor sitting at a desk in his opposition house, thinking and thinking with the most devilish intensity and clearness, and I ask myself what I can do to be prepared for his next brilliant move. Harry Gordon Selfridge business running moving There are no hard times for good ideas. Harry Gordon Selfridge good-ideas hard-times ideas The boss says 'Go'; the leader says 'Let's go!' Harry Gordon Selfridge boss-and-leader boss leader The customer is always right. Harry Gordon Selfridge customers business The consumer is always right. Harry Gordon Selfridge consumers The boss says 'I'; the leader, 'we'. Harry Gordon Selfridge boss-and-leader boss leader
