The manager then asked if she could serve the products just to customers at the front of the plane, she appeared to have no understanding of the concept of an airborne anaphylactic allergy. I felt belittled and patronized and embarrassed about my condition.

Chloe Fitzpatrick

Categorized in : Travel

I feel very badly let down by Thomas Cook and find it difficult to comprehend the difference in attitude of the cabin crew on our way to Zakynthos compared to the way I was treated on the return flight home.On our outbound flight the cabin crew were so understanding and could not have done more for me, i hope lessons can be learned from my experience and that they will review their cabin crewtraining.

Chloe Fitzpatrick

I was then told it was an unfair expectation to refuse other passengers full access to the onboard menu.

Chloe Fitzpatrick