The sweetest two words in any negotiation are actually, 'That's right.' Before you convince them to see what you're trying to accomplish, you have to say the things to them that will get them to say, 'That's right.' Christopher Voss More Quotes by Christopher Voss More Quotes From Christopher Voss How you use your voice is really important, and it's really driven by context more than anything else, and your tone of voice will immediately begin to impact somebody's mood and immediately how their brain functions. Christopher Voss you mood voice brain 'Fair' is, like, this incredibly overused term in negotiations: 'I just want what's fair.' 'What's the fair market price?' Christopher Voss price just like want Whether we notice it or not, we spend our days negotiating for something: for our spouse to do more housework, a child to eat just three more bites or go to bed on time, an extended deadline on a project, a salary increase, a better rate on a vacation package. Christopher Voss better child vacation time As human beings, we're powerfully swayed by how much we feel we're being respected. People comply with agreements if they feel they've been treated fairly and lash out if they don't. Christopher Voss human feel being people Once you understand what a messy, emotional, and destructive dynamic 'fairness' can be, you can see why 'fair' is a tremendously powerful word that you need to use with care. Christopher Voss understand you care powerful
