There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. Sam Walton More Quotes by Sam Walton More Quotes From Sam Walton You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change. Sam Walton one-time encouraging succeed Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish. Sam Walton educational leadership motivational The goal as a company is to have customer service that is not just the best, but legendary. Sam Walton loyal-customers business inspirational Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them. Sam Walton stopping care inspirational To succeed in this world, you have to change all the time. Sam Walton succeed this-world world Celebrate your success and find humor in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song. Sam Walton song fun inspirational Individuals don't win in business, teams do. Sam Walton team business winning Leaders must always put their people before themselves. If you do that, your business will take care of itself. Sam Walton leader business people The way management treats their associates is exactly how the associates will then treat the customers. Sam Walton treats management way Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more. Sam Walton expectations want giving The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience. Sam Walton successful views thinking Nothing else can quite substitute for a few well-chosen, Sam Walton team-building leadership appreciation We're all working together; that's the secret. Sam Walton working-together secret work Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea. Sam Walton greatness motivational ideas There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best. Sam Walton encouragement opportunity people If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever. Sam Walton passion love-you attitude The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys. Sam Walton effective-listening keys ideas If you want a successful business, your people must feel that you are working for them - not that they are working for you. Sam Walton successful want people If one of our customers comes into the store without a smile, I'll give them one of mine. Sam Walton service-culture stores giving Swim upstream. Go the other way. Ignore the conventional wisdom. If everybody else is doing it one way, there's a good chance you can find your niche by going in exactly the opposite direction. But be prepared for a lot of folks to wave you down and tell you you're headed the wrong way. I guess in all my years, what I heard more often than anything was: a town of less than 50,000 population cannot support a discount store for very long. Sam Walton opposites long years
