This was a tragic accident that should never have occurred, as pets should never be placed in the overhead bin. We assume full responsibility for this tragedy and express our deepest condolences to the family and are committed to supporting them, we are thoroughly investigating what occurred to prevent this from ever happening again.

United Airlines

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We thank him for his service throughout his career at United and for his exceptional efforts aboard Flight UA232 on July 19, 1989. His legacy will endure.

United Airlines
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Our pilots reacted quickly to ensure the safety of the aircraft and our customers, who deplaned using deployed slides after landing.

United Airlines
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The brand of the FAA has certainly been impacted by this. by United Airlines

The brand of the FAA has certainly been impacted by this.

United Airlines
business

We've been able to find other ways to overcome the financial impact and we've been able to maintain our earnings guidance for the year.

United Airlines
business

Theres got to be a way to combat that stuff and not have it affect huge airports with such a little piece of technology.

United Airlines
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A customer on United Express flight 3708 from Indianapolis to Newark was asked to gate check her oversized bag, and she refused to do so. She became verbally abusiveto the crew and they asked her to leave the aircraft. The customer refused and all customers were asked to deplane.Tominimize the inconvenience to our customers, we arranged for a different aircraft to make the flight from Indianapolis to Newark as soon as possible Monday night.

United Airlines
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Air Wisconsin Flight 3833 operating as United Express from Charlottesville, Va. to Washington Dulles International encountered turbulence because of high winds, a few customers onboard the regional jet became ill as the aircraft was preparing to land. The aircraft landed safely and taxied to its gate. No customers required medical attention because of the turbulence.

United Airlines
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We were concerned by this issue and took immediate steps to fully understand what happened. After thoroughly examining our electronic records, we found that upon receiving a notification that Flight 788 was delayed due to weather, the customer appears to have canceled her flight from Houston to Washington, D.C., within the United mobile app, as part of the normal preboarding process, gate agents began clearing standby and upgrade customers, including the first customer on the waitlist for an upgrade.

United Airlines
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We have spoken with our customer’s family to apologize. We are working with our team and our wheelchair assistance vendor at Newark to review what happened and to prevent this from happening again.

United Airlines
travel

We look forward to implementing the improvements we have announced, which will put our customers at the center of everything we do.

United Airlines
travel

Our flight attendants helped a customer who was stung by what appeared to be a scorpion on a flight last week, our crew immediately consulted with a MedLink physician on the ground who provided guidance throughout the incident and assured our crew that it was not a life-threatening matter.

United Airlines
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It is our understanding that she deployed it intentionally. by United Airlines

It is our understanding that she deployed it intentionally.

United Airlines
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While United did not operate the flight, Ms. Ahmad was our customer and we apologize to her for what occurred on the flight, after investigating this matter, United has ensured that the flight attendant, a Shuttle America employee, will no longer serve United customers.

United Airlines
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The language was strong, stronger than usual. by United Airlines

The language was strong, stronger than usual.

United Airlines
politics

The flight encountered turbulence while traveling from Newark to Honolulu, and a few passengers and flight attendants sustained injuries. Our primary focus is helping our passengers and crew, and our flight safety team will review what happened.

United Airlines
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The flight landed safely, and we requested paramedics meet the flight to assist a few customers who reported feeling ill.

United Airlines
travel

United Airlines flight UA28...with 227 customers and a crew of 13 on board, is returning to Heathrow because of a maintenance issue.

United Airlines
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