When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort). Ron Kaufman More Quotes by Ron Kaufman More Quotes From Ron Kaufman Even a tiny step is one step closer to where you are going. Ron Kaufman where-you-aretinysteps Exceeding expectations is where satisfaction ends and loyalty begins. Ron Kaufman loyaltysatisfactionexpectations You cannot change what has already happened. You can always change the way you respond. Ron Kaufman service-culturecultureway When the customer makes contact, he does not want a quote. He wants a commitment. Ron Kaufman service-culturedoecommitment Are you moving forward, or just moving? Ron Kaufman service-culturemoving-forwardmoving Quality is more than a promise, it's genuine performance. Ron Kaufman service-culturequalitypromise Service is taking action to create value for someone else. Ron Kaufman taking-actionvaluesaction What matters more? What you said you'd do, what you hoped to do, or what you did? Ron Kaufman what-mattersmattersaid When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon. Ron Kaufman service-culturefasterexpectations If your customers are demanding, be thankful. Ron Kaufman service-culturebeing-thankfulcustomers The starting point is always now. The end is up to you. Ron Kaufman service-culturestartingup-to-you Don't wait. Tomorrow may be too late to do the things you can today. Ron Kaufman waitingmaytoo-late You can't always hire great service providers, but you can create them. Ron Kaufman service-providersgreat-serviceproviders If customers say you're just 'all right', you've not done enough, you've failed to delight. Ron Kaufman service-culturedelightdone First be effective and then be efficient. Ron Kaufman service-cultureculturefirsts Give your customers what they want today, and help them see tomorrow. Ron Kaufman wanttodaygiving When something needs to be improved, take your medicine - fix it. Ron Kaufman service-culturemedicineneeds Reaching out takes nothing more than a smile. Ron Kaufman service-culturereachingculture Create a compelling service vision. When people want to, they will. Ron Kaufman visionwantpeople Instead of just asking 'How did I do?' ask 'How can I do more?' Ron Kaufman asksasking
