When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results. Bill Capodagli More Quotes by Bill Capodagli More Quotes From Bill Capodagli In today's global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it's "innovate or die"! Bill Capodagli innovation improvement today An idea becomes great when it becomes tangible. Bill Capodagli tangible ideas Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization. Bill Capodagli behavior organization belief The key is to make sure you are doing the "right things" before you worry about doing things "right". Bill Capodagli right-thing keys worry The two critical questions to ask are: "Who is my customer?" and "What value am I adding?" Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things over and over for no good reasons. Bill Capodagli habit answers two Productivity starts with doing the right things. Bill Capodagli right-thing doing-the-right-thing productivity Vision without execution is like a plane without wings, or Dumbo without ears, it just won't fly. Bill Capodagli execution vision wings If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper. Bill Capodagli constitution organization paper Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream. Bill Capodagli dream writing believe I would advise any startup to take the time to define their unique culture and work at making it a reality. Bill Capodagli unique culture reality For almost 100 years, The Walt Disney Company has had a variety of leaders. Even though it has been hard for some of these leaders to maintain their focus, the Company has been successful in remaining true to Walt's original direction to create the finest in family entertainment. Bill Capodagli focus successful years When values are deeply embedded within an organization, they seldom change. Bill Capodagli embedded values organization In the best organizations, love is the real "pixie dust." Bill Capodagli dust real love-is Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation. Attitude is the desire to transform our knowledge into skills and ultimately into habits. Bill Capodagli understanding skills attitude The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management and the person who redefined quality for the entire world. Bill Capodagli careers two father Organizational culture begins in HR. This means to hire for attitude and train for skill. Bill Capodagli skills attitude mean Storyboarding is what I call an "idea landscape" - one that can help unleash creativity, improve communication, and identify practical solutions to complex problems. The beauty of storyboarding is that ideas from an entire team are harnessed, not just those from the extroverts or vocal members. Bill Capodagli creativity communication team
