You should not ask questions without knowledge. W. Edwards Deming More Quotes by W. Edwards Deming More Quotes From W. Edwards Deming A rational prediction has an explanation based on theory. W. Edwards Deming predictions theory management Innovation comes from the producer - not from the customer. W. Edwards Deming innovation vision imagination Management of outcomes may not be any more than a skill. It does not require knowledge. W. Edwards Deming skills doe may We are here to learn, to make a difference and to have fun. W. Edwards Deming making-a-difference differences fun Shrink, shrink variation, to reduce the loss. W. Edwards Deming variation management loss Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer. W. Edwards Deming design wish loss Retroactive management emphasizes the bottom line. W. Edwards Deming bottom lines management Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay W. Edwards Deming machines quality cost It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone. W. Edwards Deming better-life method important Research shows that the climate of an organization influences an individuals contribution far more than the individual himself. W. Edwards Deming climate organization research A leader must have knowledge. A leader must be able to teach. W. Edwards Deming able leader management Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas. W. Edwards Deming quota incentives school Management's job is to know which systems are stable and which are not. W. Edwards Deming management knows jobs Many people in management are being paid to produce waste. W. Edwards Deming waste management people The emphasis should be on why we do a job. W. Edwards Deming business-success quality jobs To copy is to invite disaster. W. Edwards Deming disaster risk management Hold everybody accountable? Ridiculous! W. Edwards Deming accountability ridiculous Zero defects is a super highway going down the tube. W. Edwards Deming highways zero management The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas. W. Edwards Deming design discovery ideas Management does not know what a system is. W. Edwards Deming management knows doe
