Sympathy relies on a common experience. If you're clumsy, you might have sympathy for others who tend to bump into things. Empathy, on the other hand, is the ability to understand another person's feelings even if you've never experienced them yourself.

Joe Gebbia

Categorized in : You Yourself Experience Empathy

Ultimately, the power of the Airbnb platform is that it motivates guests to blend into communities, belong anywhere, and live like locals.

Joe Gebbia

belong live like power

Digital communication is completely different from in-person, face-to-face conversations. One will give you surface insights, and the other really gives you depth.

Joe Gebbia

will you digital communication

Design helps shape our everyday interactions through products, furniture, objects, or experiences.

Joe Gebbia

shape through furniture design

What I've realized is that the joy of meeting and greeting people from all around the world is universal.

Joe Gebbia

meeting joy people world

By helping New Yorkers turn their greatest expense - their home - into an asset, Airbnb is a vehicle that artists, entrepreneurs, and innovators can use to earn extra money to pursue their passion.

Joe Gebbia

new passion money home

Scheduled shipping is one of many inventions that has made New York a global capital of innovation and creativity - from Willis Carrier's invention of air conditioning in Buffalo and George Eastman's breakthrough film technology in Rochester to the rise of hip-hop in the South Bronx and the world's first cell phone call in Midtown Manhattan.

Joe Gebbia

new innovation creativity technology

Airbnb has proven that hospitality, generosity, and the simple act of trust between strangers can go a long way.

Joe Gebbia

trust simple long way

Design is an expression of one's most deeply rooted internal values.

Joe Gebbia

most values design expression

Airbnb has grown thanks to our hosts creating memorable experiences and inspiring their guests to be hosts in their hometowns.

Joe Gebbia

thanks creating guests memorable

From natural disasters to the refugee crises, the impact we can have as individuals might seem limited. But as many of our hosts know, sharing your home for even a few nights can make a tremendous difference in someone's life.

Joe Gebbia

someone know home life

We do believe in an inside-out culture. If we hold our hosts and guests to an expectation of acceptance and belonging, it has to start within our company. Otherwise, how on earth do we have the credibility to hold them accountable if we're not doing it to ourselves?

Joe Gebbia

start acceptance believe culture

Airbnb was born out of necessarity. Our rent went up. It was born out of a problem.

Joe Gebbia

rent up born problem

I often stay in Tokyo's Daikanyama neighbourhood. You can go for a peaceful morning run along the Meguro river, and it is particularly incredible during cherry blossom season.

Joe Gebbia

blossom river you morning

What if cities embraced a culture of sharing? I see a future of shared cities that bring us community and connection instead of isolation and separation.

Joe Gebbia

see future community culture

We didn't invent anything new. Hospitality has been around forever.

Joe Gebbia

anything new hospitality forever

In the post-war United States, you had this race to the suburbs. Cities shrank, the suburbs got bigger - and the notion of community changed drastically. You went from all being very close together to all being spaced apart and slightly suspicious of one another.

Joe Gebbia

you community race together

You have to know what your users are experiencing.

Joe Gebbia

your know you users

Airbnb is about travel.

Joe Gebbia

airbnb about travel

High reputation beats high similarity.

Joe Gebbia

high similarity reputation beats

Airbnb is about the nexus of the online and offline to create the perfect customer experience.

Joe Gebbia

customer create experience perfect