Ben Baldanza

Airlines mess up, and air travelers get frustrated, the feedback we received makes it clear no airline is immune from upsetting their customers, and at Spirit, we can do a better job of explaining how flying with us is different.

I think if any organization asks for feedback, you would expect the vast majority of responses would be directed at the company that seeks it, but in this case, we were surprised that most consumers chose to share their frustrations about other airlines.