Craig Rae

We’ve experienced enormous cost increases and Medicare is still paying with 6-year-old reimbursement rates and labor reimbursement that is less than 1/5th of actual cost to complete repairs. doing so will help us face supply chain problems and attract more workers.

Every business owner I know has the same problem – can’t find people willing to work. We experience it with our suppliers as well. It used to take an hour or so to get a quote on a part for repairs. Now it is taking two to three weeks just to get a quote on a part.  During that time, our patients aren’t mobile.

We have dozens of patients who have suffered because of the combined labor/supply chain challenges.  Everybody does. Over half of our phone calls are angry patients that are tired of waiting to have their equipment repaired. Unfortunately, we can’t fix it without parts.