Jeff Smisek

If you want more data on your data plan so you can watch faster, better cat videos, you call AT&T, and they're happy to increase your data plan, and they charge you for it. That's what businesses do.

I don't think our government really has much of a policy about air travel. I would compare the policies of United Arab Emirates, which has done a terrific job recognizing the value of transportation, of travel.

value job government travel

You cannot manage an airline from a corner office in Willis Tower. That doesn't work. You've got to manage by walking around.

you office work walking

When I was a child, I didn't fly - we couldn't afford to fly. Fly... by Jeff Smisek

When I was a child, I didn't fly - we couldn't afford to fly. Flying was for rich people.

fly child rich people

If you have a workforce that enjoys each other, they trust each other, they trust management, they're proud of where they work - then they're going to deliver a good product.

good you trust work