Natalia Rutkowski

She asked me to put the bag into the bin which I did and she said, ‘ OK, well the person who swiped has to see it. ’ I said, ‘ This is the third time I’ve done it. ’ then a man came over and shoved his badge in my face and took the bag out of the bin and then plopped it back in sideways so it purposely would n’t fit.

Natalia Rutkowski

There was a lot of fuss. I was agitated and there were a lot of people starting to stare, i did n’t understand why were treated like that. It was so ridiculous. It was like saying a dog is a cat.

Natalia Rutkowski

I was shaking and I literally felt like I was sweating and agitated, my mum was teary. United Airlines was just United Airlines. I had never been so disrespected and mistreated and embarrassed.

Natalia Rutkowski

I hope that United Airlines apologize to us because United Airlines was just United Airlines, and I hope that in general they realize that this type of treatment for paying customers is n’t right, i want people to know that this airline is this bad. They need to better train their staff.

Natalia Rutkowski

I had already checked my bag and was helping my mom to check in on the computer when a prompt on the screen said a United Airlines staff member had to swipe, at first, an old woman said, ‘ No, she is not allowed to take her bag onto the plane, ’.

Natalia Rutkowski