Virginia Knauer Professions : Politician Born : March 28, 1915 Died : October 16, 2011 Browse All Authors Top 3 quotes by Virginia Knauer The responsiveness of a firm to the consumer is directly proportionate to the distance on the organization chart from the consumer to the chairman of the board. Virginia Knauer corporations distance organization The consumer is getting fed up with shoddy material, poor quality, unsafe products, bad service, weak warranties, lack of adequate information -- the whole gamut of such problems. Virginia Knauer poor-quality adequate information Consumer confidence in an industry can be a very fragile thing. It only takes a few builders who promise but don't deliver, who cheat rather than perform, who delay until the warranty expires rather than repair, to damage the reputation of an entire industry. Virginia Knauer delay damage promise Similar Authors Bill Jenkins politician Brad Duguid politician Bruce Grocott, Baron Grocott politician Brinda Karat politician Boyle Roche politician Boutros Boutros-Ghali politician All Authors
