Quotes by Great Customer Service Customer service is the new marketing. Derek Sivers great-customer-service marketing educational Everything starts with the customer. Lou Gerstner great-customer-service customer-experience customers Big Government is erecting a panopticon state - one that sees everything, and regulates everything. It’s great “customer service,” except that you can never get out of the store. Mark Steyn great-customer-service government states The best time to do great customer service is when a customer is upset. Seth great-customer-service upset business Profit in business comes from repeat customers W. Edwards Deming great-customer-service loyal-customers focus-in-business