Quotes by Service Culture It's fine to wait for an appropriate time, but it's inappropriate to wait forever. Ron Kaufman service-culture waiting forever Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem. Ron Kaufman service-culture generosity problem Only a well-oiled machine runs smoothly. Ron Kaufman service-culture machines running Are people being the least you expect of them, or the best they expect themselves to be? Ron Kaufman service-culture culture people Focus not on who you are, but on what you can do for others. Ron Kaufman service-culture focus can-do When a customer asks what no one else has ever asked, pay close attention. Ron Kaufman service-culture pay attention Always trust people and they may let you down. Always distrust people and you have let them down. Ron Kaufman service-culture may people Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes. Ron Kaufman service-culture tides long The only way to go further than you've been is to take an extra step. Ron Kaufman service-culture steps way If one of our customers comes into the store without a smile, I'll give them one of mine. Sam Walton service-culture stores giving The easier it is to do something, the harder it is to change the way you do it. Steve Wozniak service-culture easier way The customer is the final inspector. Steve Jobs service-culture finals customers Once a new technology rolls over you, if you're not part of the steamroller, you're part of the road. Stewart Brand service-culture technology over-you If e-mail had been around before the telephone was invented, people would have said, 'Hey, forget e-mail! With this new telephone invention I can actually talk to people!'. Thomas Friedman service-culture hey people Customer service shouldn't just be A department, it should be the entire company. Tony Hsieh service-culture focus satisfaction Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees. Tony Hsieh service-culture focus inspirational Trust is the lubrication that makes it possible for organizations to work. Warren G. Bennis service-culture trust organization You have to create a track record of breaking your own mold, or at least other people's idea of that mold. William Hurt service-culture people ideas «1234567