Customer-centricity should be about delivering value for customers that will eventually create value for the company. Robert G. Thompson More Quotes by Robert G. Thompson More Quotes From Robert G. Thompson If you give customers a chance, they'll communicate with you in many ways Robert G. Thompson chancegivingway Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems. Robert G. Thompson footprintbehindsbehavior The simple truth is that technology is still a poor substitute for human interaction. Robert G. Thompson truth-istechnologysimple
