Experience by itself teaches nothing. W. Edwards Deming More Quotes by W. Edwards Deming More Quotes From W. Edwards Deming There is no substitute for knowledge. W. Edwards Deming substitutes knowledge There is very little evidence that we give a hoot about profit. W. Edwards Deming management littles giving Adopt a new philosophy of cooperation (win-win) in which everybody wins. W. Edwards Deming cooperation winning philosophy The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. W. Edwards Deming time-management fifty average The only useful function of a statistician is to make predictions, and thus to provide a basis for action. W. Edwards Deming predictions statistics action The most important figures for management of any organization are unknown and unknowable. W. Edwards Deming important organization management The result of long-term relationships is better and better quality, and lower and lower costs. W. Edwards Deming quality cost long You do not install quality; you begin to work at it. W. Edwards Deming quality management Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone. W. Edwards Deming basics love-you people A system must be managed. It will not manage itself. W. Edwards Deming manage A leader knows who is outside of the system and needs special help. W. Edwards Deming leader special needs One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation. W. Edwards Deming psychology profound order Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs. W. Edwards Deming quality cost forever We must understand variation. W. Edwards Deming variation management When a worker has reached a stable state, further training will not help him. W. Edwards Deming training management helping Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow. W. Edwards Deming quality boards risk Competition should not be for a share of the market-but to expand the market. W. Edwards Deming competition should share Meeting specifications is not enough. W. Edwards Deming meetings management enough For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge. W. Edwards Deming zero fire knowledge Mere allocation of huge sums of money for quality will not bring quality. W. Edwards Deming allocation mere quality
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