Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay W. Edwards Deming More Quotes by W. Edwards Deming More Quotes From W. Edwards Deming Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work. W. Edwards Deming risk party giving People need to know how their job contributes. W. Edwards Deming jobs people needs ...the most important things we need to manage can't be measured. W. Edwards Deming assessment important teaching Now, we learn that a system must have an aim. Without an aim, there is no system. W. Edwards Deming aim It is management's job to direct the efforts of all components toward the aim of the system. The first step is clarification: everyone in the organization must understand the aim of the system, and how to direct his efforts toward it. Everyone must understand the damage and loss to the whole organization from a team that seeks to become a selfish, independent, profit center. W. Edwards Deming selfish team jobs No one can measure the loss of business that may arise from a defective item that goes out to a customer. W. Edwards Deming risk loss may What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them. W. Edwards Deming scientist care management The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours. W. Edwards Deming poor-quality cost like-you Does experience help? NO! Not if we are doing the wrong things. W. Edwards Deming management doe helping Managing by results only makes things worse. W. Edwards Deming results management Rational behavior requires theory. Reactive behavior requires only reflex action. W. Edwards Deming quality management action You can not hear what you do not understand. W. Edwards Deming can-not understanding management Scrap doesn't come for free, we pay someone to make it. W. Edwards Deming lean-manufacturing scrap pay We are being ruined by the best efforts of people who are doing the wrong thing. W. Edwards Deming best-effort management people Quality begins with the intent, which is fixed by management. W. Edwards Deming fixed quality management Quality is everyone's responsibility. W. Edwards Deming quality business responsibility Knowledge needs to be a verb. W. Edwards Deming verbs needs Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light. W. Edwards Deming gas light doe If you do not know how to ask the right question, you discover nothing. W. Edwards Deming asking-the-right-questions quality management People work in the system. Management creates the system W. Edwards Deming business work people
