Let's be honest: the implementation of the United and Continental merger has been rocky for customers and employees. Oscar Munoz More Quotes by Oscar Munoz More Quotes From Oscar Munoz When LeBron James shows up at your doorstep, you're going to let him practice with your team if not join the team. Oscar Munoz your you team practice We had taken the cups for coffee out of the building as a cost-saving measure, but left the coffee. Somebody thought it was symbolic to do this. Oscar Munoz measure thought building coffee I'm told by our internal surveys that we take of customers - by customers themselves directly and by a very large group of our employees - that there's a new spirit at United. Oscar Munoz employees new group spirit I feel terrific - my mind, my energy, my focus continues to be what it always has been, and I have a renewed sense of purpose. Oscar Munoz feel focus energy mind I represent the interests of almost 90,000 human beings in our system. That's by far my first and foremost commitment. Oscar Munoz far human first commitment I think we have a thriving economic engine between not only the U.S. and Mexico but the U.S. and many, many other countries. Oscar Munoz i-think only think economic As board members, we only meet infrequently and are not as engaged with the front line, necessarily. The first thing I did as CEO was I left this board room. Oscar Munoz meet room only left We are market based and have to differentiate our product in many ways; pricing isn't the only one. Oscar Munoz market product our only We are committed to re-earning your trust. Oscar Munoz your trust committed We will not only be more flexible when it comes to price, we'll also be more efficient operationally by forgoing pre-assigned seating, priority boarding, upgrading the option for last-minute changes. Oscar Munoz price more will changes It is about the entire experience. It's not just a new seat. It's not just new meals. It's not just better wines. Oscar Munoz new better just experience