Let today's strong performance be your starting point for tomorrow. Ron Kaufman More Quotes by Ron Kaufman More Quotes From Ron Kaufman The bottom line is a by-product of taking care of your main product - your customers. Ron Kaufman service-culture lines care Say it with words. Show it with action. Ron Kaufman service-culture action culture Preparation is good, but customers need results. Ron Kaufman service-culture preparation needs It's fine to wait for an appropriate time, but it's inappropriate to wait forever. Ron Kaufman service-culture waiting forever Your profits reflect the success of your customers. Ron Kaufman profit customers Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem. Ron Kaufman service-culture generosity problem Giving great service requires the right people and the right service tools. Ron Kaufman tools giving people Make your service systems so strong that everyone looks like a genius. Ron Kaufman genius strong looks Only a well-oiled machine runs smoothly. Ron Kaufman service-culture machines running Are people being the least you expect of them, or the best they expect themselves to be? Ron Kaufman service-culture culture people Focus not on who you are, but on what you can do for others. Ron Kaufman service-culture focus can-do When a customer asks what no one else has ever asked, pay close attention. Ron Kaufman service-culture pay attention Industry jargon may not be a language your customer understands. Ron Kaufman jargon language may Always trust people and they may let you down. Always distrust people and you have let them down. Ron Kaufman service-culture may people Sometimes we become so expert in our own domain, we forget that customers may be less familiar. Ron Kaufman experts may sometimes Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes. Ron Kaufman service-culture tides long The only way to go further than you've been is to take an extra step. Ron Kaufman service-culture steps way We have narrowed it down and it is a narrowing list, and of all the cities we have visited, the cities that seem to have the most to offer are Las Las Vegas and Charlotte. Ron Kaufman politics Once Americans are reminded, shown and discover the depth of his leadership as governor and the things he accomplished, I think his numbers will rise. Ron Kaufman top-news Presidents don't talk to presidents enough, whether they agree or not is not the point -- they've been there, they've been at the decision-making point where no one else has ever been.... Not using that resource ? Shame on any future president who doesn't -- particularly if he's your brother. Ron Kaufman top-news