Memorable customer service can only take place in a human-to-human situation. Jeffrey Gitomer More Quotes by Jeffrey Gitomer More Quotes From Jeffrey Gitomer Listening is the hard part. Listening is the important part. The hot button is in the prospect's response. Jeffrey Gitomer buttonsimportantlistening One of the most powerful aspects of service - being different. What is WOW? WOW! is great service! WOW! separates the EXTRAordinary from the ordinary. WOW! Separates the strong from the weak. WOW! separates the sincere from the insincere. WOW! separates the pro's from the con's. WOW! separates the yes's from the no's. WOW! is the full measure of your personal power, and the way you use it. WOW! is doing what others can't (or won't). WOW! is what you do for others in an exceptional way. WOW! is the ticket to success. Your ticket. Are you WOW? Jeffrey Gitomer being-differentpowerfulstrong People aren't afraid of failure, they just don't know how to succeed. We are each responsible for our own success (or failure). Winning at what you do is no exception. To ensure a win, you must take a proactive approach. Prevention of failure is an important part of that process. Jeffrey Gitomer importantwinningpeople To be a great leader of people - inspire them to follow you, not your rules. Jeffrey Gitomer leaderinspirepeople Courage is a self-inflicted quality that gains momentum every time you try it. Jeffrey Gitomer qualityselftrying Everything you need to know about a customer has been written by them or about them. And it lives on the Internet. All you have to do is uncover it. And use it. Jeffrey Gitomer preparationuseneeds If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple. Jeffrey Gitomer problemcustomerssimple Several national tests have revealed the following startling statistics about why salespeople fail...15% Improper training both product and sales skills. 20% Poor verbal and written communication skills. 15% Poor or problematic boss or management. 50% Attitude. Jeffrey Gitomer communicationskillsattitude Positive mental attitude is determined by you. Not others. Jeffrey Gitomer mental-healthdeterminedattitude It seems to me that it's actually harder to invent excuses than it is to get a sale. Jeffrey Gitomer harderexcuseseems Sales is survival, the best-prepared are most likely to survive. Jeffrey Gitomer preparedsurvivalpreparation Create a story of WOW that will be retold. Jeffrey Gitomer wowstories Writing is a key differentiator. I've used it for 14 years. Writing will not just lead to differentiation. Writing is the credibility you need to create buyer confidence Jeffrey Gitomer keyswritingyears Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way? Jeffrey Gitomer educationalinspirationalway People don't want to be sold! People want to buy! Jeffrey Gitomer old-peoplewantpeople Master the web and you will master your universe - and your (on-line) bank account. Jeffrey Gitomer bank-accountslinesmasters Your mental attitude is your motivation and your inspiration. Jeffrey Gitomer motivationinspirationattitude Satisfied customers are apathetic. Loyal customers will be your advocate. Jeffrey Gitomer satisfied-customersloyal-customersapathetic Ignore people who tell you 'you can't' or try to discourage you. Jeffrey Gitomer ignoring-peopletryingpeople Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you. Jeffrey Gitomer visits-youloyaltyfeelings
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